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Photography Software Customer Care Representative / Print Production Coordinator

High Volume Photography Solutions (HVP Solutions) is a leader in providing software, education and printing services to pre-school, club and school photographers to start, grow and scale their businesses.

We are now offering a position for a tech savvy candidate with photography industry experience to utilise their skills and knowledge to help our high volume photography clients succeed.

Location: Port Melbourne, Victoria, Australia

Hours of work: Part time, 15-20 hours/week (flexible working hours, no weekends)

Salary: $25-$32/hour based on your experience and qualifications

The role

The role has two main parts:

  1. Printing incoming orders using print management software connected to our photographic printers and digital press machine. Requires extreme attention to detail, ensuring all elements of the job are complete, quality checked and dispatched.

  2. Providing technical customer support to both Netlife platform users as well as B2B print clients. Both forms of support are generally via email, however occasional remote logins and video conference meetings are required to resolve challenges for our Netlife users.

The ideal candidate

  • Tech savvy with investigative skills

  • Photography experience and/or experience in the photography industry

  • Be proactive and able to work unsupervised

  • Have strong verbal & written communication skills and be able to interact and confidently help users.

  • Have a positive ‘can do’ attitude

  • Handle multiple tasks efficiently to ensure that deadlines are met

  • Use and knowledge of the ‘Netlife’ platform will be regarded as a strong advantage

  • Knowledge of digital printing with photo minilabs and digital press machines will be an advantage

What we offer

  • Training in the Netlife software platform and printing workflow

  • Supportive work environment

  • Great hourly rate and flexible working hours.

How to apply

  • Submit resume and cover letter via LinkedIn or

  • Email your resume and cover letter to

Employment Information

  • The successful applicant must be an Australian Citizen or Permanent Resident.

  • The appointment will be subject to a National Police Records Check.

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